DESIGN PRINCIPLES FOR DISASTERS

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Full case study on Medium

Project
With the goal of using interaction design to improve people’s decision making in disaster situations, designers Amelia Koster, Brittany Williams and I created a library of disaster design principles. Over the course of 8 months, we gathered research, did user testing, and put forward ways to encourage people to make the right decision through design. We've organized these insights into a library that can be used by municipalities as a starting point or a user-centered checklist for their own people facing systems.

Role
I lead the strategic shifts through whiteboard exercises, brainstormings, critique. I played a leadership role by taking charge of the project management and organizing design sprints. All three of us collaborated on the UI design using Figma. The research and testing were also collaborative. Graphic design and art direction were done by Amelia Koster and Brittany Williams.

Our guiding research included reports, frameworks, behavioural economics, precedents, and user research.

Each principle is explained, illustrated, and supported by research, here's an example with "Home > Safety" 

To get to these principles and their illustrations, we started by designing and user testing our own tool.

Initial iteration of the multi-touchpoint tool

Through user research, we realize there were major pain points in the journey we were not addressing.

Mapping the journeys - 7 hours of hurricane vlogs

Second iteration of the tool


This new iteration aslo had several entry points and touchpoints


We initially illustrated the principles with this UI, but realized through user testing that it asked the audience to understand the whole tool, instead of just the principle. 

We used blockframing to make the important part of the design salient.


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